Refund Policy

Updated 2026-08-27

You have 30 days after your goods arrive to ask for a return or exchange. We accept both faulty and non-faulty products, with returns limited to new, unused goods in their original state, complete with packaging, tags and accompanying accessories.

Changing your mind, choosing an unsuitable item or a personal preference are valid reasons for a non-defective return. A damaged, defective, mistakenly supplied, incomplete or materially misdescribed item can also be reported for resolution.

To begin, tell us the order reference, the email used to buy it and what needs resolving. For damage, faults, incorrect items or missing pieces, attach pictures or a video of the product and packaging. Do not dispatch a return until we authorize it.

Authorized returns go back by post using the complimentary return label enclosed in the original parcel. No restocking charge applies. A replacement exchange can be supplied only when stock permits.

We process an approved refund within 10 days and use the same payment method as the purchase. Any later delay in showing the credit is determined by the bank or payment provider.

Email: vanbruggenholzwartyu929@gmail.com
Mailing address: 134 N Cleveland St, Arlington, VA 22201, United States
Phone: (540) 639-0651